Contact Us
Have a question, suggestion, or need help with a balance check? We're here for you. Choose the method that works best for you and our team will respond as quickly as possible.
Business Hours
Mon - Fri
9:00 AM - 6:00 PM EST
Response Time
We typically respond within 24 hours
Frequently Asked Questions
Before reaching out, you may find your answer in our FAQ section on the home page. We cover topics like supported card types, security measures, and how our balance checking service works.
Report an Issue
If you're experiencing a technical issue with our service, please include the following information in your email to help us resolve it quickly:
- A description of the issue you encountered
- The type of card you were trying to check
- Your browser and device type
- Any error messages you received
Important: Never include your full card number, CVV, or PIN in emails. For your security, only share the first 4 and last 4 digits of your card number if needed for troubleshooting.
Business Inquiries
For partnership opportunities, media inquiries, or business-related matters, please contact us at [email protected] with the subject line "Business Inquiry."